Cancellations & Long Stays
What are the charges and policies for long stays at the properties?
You can send your query to firstname.lastname@example.org or leave a WhatsApp message on +91-6232996080 mentioning the destination and the intended stay dates. Depending upon the length of your stay, we’ll be offering a 10-20% discount at our functional Hostels & Homes.
Instead of cancellation, can I postpone my trip?
Absolutely. You can get the booking rescheduled for any dates till 31st December 2020.
If the price of your new booking is higher than the existing booking, you will have to pay the price difference.
If the price of your new booking is lower than the existing booking, you will receive a refund of the price difference.
Deployment of Precaution at Our Properties
What precautions is Bistar Hostel taking at the property?
We are preparing our selves for the new normal and getting ready to host you this post lockdown, to ensure safety for all the fellow travelers. Bistar Hostels has always been committed to hygienic and comfortable stays in before the pandemic and shall continue doing so. COVID-19 has not only guided out a new normal for companies but also given a warning to thresholds like these in the future and we will always work towards every traveller's safety. With our commitment and your help in ensuring these safety layouts, we can assure the best hospitality still provided in these times and have an experience from your stay to the visits you have around the city. The following safety measures have been taken by us in this new normal and have been putting in more practices in these times.
i. Online Check-in.
ii. Limited Bookings.
iii. Ensuring Social Distancing.
iv. Ensuring Hygiene & Safety standards.
v. A La Carté Ordering.
vi. Online Payment & Invoice.
What is the nearest clinic from this property?
Nearest medical centre and COVID diagnostic centre details available at all hostel receptions, info/knowledge can be obtained upon arrival or on our WhatsApp Chat.
I am looking to travel during this time, how do I get to know about the situation in that region?
The times today are extremely uncertain, with different states implementing different policies according to the situation with each passing day. We recommend that you get in touch with us in order to know the situation. For the same, you can drop your query at email@example.com or leave a WhatsApp message on +91-6232996080.
General Queries on the Pandemic
What do I do if I feel that I may have been infected?
The Union Health Ministry has activated a toll-free 24×7 national helpline number 1075 to address all queries concerning the disease. Besides this, the government has also issued a helpline email ID:firstname.lastname@example.org
The government has also released helpline numbers for each State and Union Territory, which are as follows.
Here’s a list of testing sites in India for your reference.
What can I do as a traveler to be safe and to keep others safe?
If you have symptoms of cold, cough, or fever, avoid/postpone your travel and get yourself checked.
Carry an alcohol-based hand sanitizer and practice frequent hand washing. Make sure to wash hands with soap for at least 20 seconds.
Avoid physical contact (and maintain a distance of 6 ft) with anyone who is displaying signs of cough, cold or fever.
Avoid touching your eyes/nose/mouth.
If you feel unwell, avoid public gatherings and contact the government helpline.
Make sure to wear a mask if you are coughing/sneezing.