In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
“Arrival Date” refers to the date on which the Customer’s stay at the hostel is due to commence, as per the Booking Details.
“Booking” means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by Bistar Hostels.
“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay at the Hostel and any other products or services to be included in the Booking.
“Charges” means the charges payable by the Customer in connection with the Booking.
“Contract” means the contract between the Customer and Bistar Hostels in relation to the Booking.
“Customer” means the person who makes the Booking. “Bistar Hostels” means the hostels of the group.
“Guests” means the Customer and any third parties they invite to the Hostel in connection with the Booking.
“Hostel” means the hostel owned or operated by Bistar Hostels the location of which is specified in the Booking.
2.1 Customers can request Bookings via Bistar Hostels’ website or by contacting Bistar Hostels’ staff at the Hostel.
2.2 When requesting a Booking, Customers will be required to provide identification information including their name, address, contact telephone number, email address and an advance payment required to confirm the booking.
2.3 No request for a Booking should be deemed to be accepted unless and until Bistar Hostels confirms its acceptance and provides a booking reference, at which point the mail of confirmation would be sent.
2.4 Subject to clause 4, Bistar Hostels will use its reasonable endeavour to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability. The Customer will be required to pay for such increased length of stay or products or services at Bistar Hostels’ current standard rates.
2.5 When booking beds in a shared room, Bistar Hostels will attempt to put people on the same booking in the same room, however this cannot be guaranteed.
3. Fees and payments
3.1 The Charges will be as quoted by Bistar Hostels to the Customer upon the Customer’s request for a Booking.
3.2 Unless otherwise agreed by Bistar Hostels, the Charges only cover the provision of accommodation at the Hostel and the Customer may incur additional charges such as, for example, charges for meals and tours.
3.3 Customers will be informed of the amount of the Additional Charges before they are incurred.
3.4 Bookings will be subject to the Customer making payment of the Charges in full in advance.
3.5 Any Additional Charges must be paid as they are incurred.
3.6 The following payment methods are accepted by Bistar Hostels:
3.6.1 Paytm, Visa, UPI Money, Google Pay, Mastercard credit and debit cards
3.6.2 Cash, Card or Money Transfer if the Customer is paying in person at the Hostel.
4.1 Subject to clause 4.2, the Customer may cancel the Booking without charge if notice is given to Bistar Hostels at least 48 hours prior to 13:00 (local time) on the Arrival Date, in which case Bistar Hostels will refund to the Customer all sums paid by the Customer in advance, except when the rate is not refundable.
4.2 Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation of the Booking, all Charges applicable to that Booking remain payable in full.
4.3 Where the Customer fails to give sufficient notice of cancellation as per clause 4.1 or fails to arrive (no show) at the Hostel, the entire Booking will be deemed cancelled and the Customer must pay the Hostel an amount equivalent to the Charges applicable to the full amount of the first night of the stay at the Hostel.
4.4 Bistar Hostels may at any time cancel a Booking if the Hostel becomes unavailable due to circumstances outside Bistar Hostels’ control in which case Bistar Hostels will pay the Customer a full refund of any Charges and any booking fee paid.
4.5 Bistar Hostels may at any time cancel the Booking if the payment details provided by the Customer are invalid and the Customer fails to provide alternative valid details.
5. Check-in and check-out
5.1 Check-in time at the Hostel booked is from 13:00. Check-in prior to 11:00 may be possible, subject to availability at the moment of arrival.
5.2 Check-out time at the Hostel booked is 11:00. Later check-out times may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate.
6. Hostel rules
6.1. Refer to our FAQ & Terms section on our website.
7. Food and beverages
7.1 Unless otherwise agreed by Bistar Hostels, the Charges do not include any food or drinks.
7.2 Customers and their Guests may consume alcoholic beverages purchased outside Bistar Hostels.
8. Disabled Guests
8.1 Bistar Hostels complies with all laws regulating the treatment of, and provision for, disabled Guests.
8.2 Customers with any special requirements pertaining to a disability should inform the management team at the Hostel prior to the Arrival Date.